Description

• Job Title: Massage Therapist
• Department: Spa Operations
• Reports to: Spa Leadership
• Job Type: Non-Exempt
• Arch Amenities Group
• Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary: 

The Massage Therapist is responsible for delivering exceptional therapeutic massage experiences that promote relaxation, restoration, and overall wellness at Poseidon Spa, located within the Grand Bohemian Hotel in Mountain Brook, Alabama.

We are seeking a licensed professional who combines technical expertise with genuine hospitality and a passion for creating memorable guest experiences. This individual will deliver personalized treatments while contributing to a luxury spa environment built on professionalism, wellness, teamwork, and exceptional service.

Key Responsibilities:

Perform a variety of massage techniques including Swedish, deep tissue, sports, and other modalities based on client needs and preferences.
Conduct client consultations to understand individual wellness goals and tailor treatments accordingly.
Maintain cleanliness and sanitation of all work areas and treatment rooms in accordance with health and safety standards.
Keep accurate records of services provided and client preferences for future visits.
Uphold a professional and courteous manner at all times to create a relaxing and respectful environment.
Recommend additional treatments or wellness products based on client needs.
Adhere to appointment schedules and manage time effectively to avoid delays.
Stay current with industry trends, continuing education, and licensure requirements.
Follow all policies, procedures, and confidentiality guidelines of the facility.
Deliver personalized luxury guest experiences while anticipating guest needs and exceeding service expectations.
Maintain treatment rooms in accordance with established cleanliness, sanitation, operational, and presentation standards.
Participate in ongoing education, product knowledge, and service training.
Support fellow team members and contribute to a collaborative spa culture.
Promote spa services and retail products through genuine guest education and personalized recommendations.
Demonstrate professionalism, adaptability, and a positive attitude during all guest interactions.
 

Qualifications

Education & Licensing
High school diploma or equivalent required.
Graduate of an accredited massage therapy program.
Current Alabama Massage Therapy License (or ability to obtain prior to employment).
Current CPR/AED certification preferred.

Experience

Previous experience in a luxury spa, resort, hotel, wellness, or hospitality environment is preferred but not required.
Experience performing customized therapeutic massage treatments utilizing Swedish massage, deep tissue, sports massage, prenatal massage, hot stone, or other therapeutic modalities is preferred.
New graduates with exceptional technical skills, professionalism, and a passion for hospitality are encouraged to apply.
Knowledge, Skills & Abilities
Exceptional guest service and hospitality mindset.
Strong communication, interpersonal, and active listening skills.
Ability to conduct thorough guest consultations and customize treatments based on individual wellness goals.
Ability to build meaningful guest relationships through professionalism, empathy, and personalized service.
Commitment to maintaining the highest standards of cleanliness, sanitation, and treatment room presentation.
Ability to recommend spa services and retail products through genuine guest education and individualized recommendations.
Strong organizational and time management skills with the ability to maintain appointment schedules.
Ability to work independently while contributing to a collaborative team environment.
Professional appearance, demeanor, and commitment to luxury service standards.
Commitment to continuing education, professional development, and maintaining all required licensure.

Physical Requirements

Ability to stand and walk for extended periods.
Ability to perform repetitive hand, wrist, arm, shoulder, and upper body movements throughout the workday.
Ability to safely perform massage services using proper body mechanics.
Ability to bend, reach, kneel, stoop, and lift up to 25 pounds.
Ability to work evenings, weekends, and holidays as business needs require.

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

Requirements

Requirements

High school diploma or equivalent required.
Graduate of an accredited massage therapy program.
Current Alabama Massage Therapy License (or ability to obtain prior to employment).
CPR/AED certification preferred.
Ability to perform customized therapeutic massage services using proper body mechanics.
Excellent communication, interpersonal, and guest service skills.
Ability to maintain professionalism, confidentiality, and a polished appearance.
Ability to work independently and collaboratively in a luxury hospitality environment.
Ability to maintain treatment room cleanliness and sanitation in accordance with company and state regulations.
Ability to stand for extended periods and perform repetitive hand, wrist, arm, and upper body movements throughout the workday.
Ability to bend, reach, kneel, stoop, and lift up to 25 pounds.
Availability to work evenings, weekends, and holidays based on business needs.
Commitment to continuing education and maintaining all required licenses and certifications.